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Field Service Engineer

Nikon Precision (Hudson, Massachusetts)

June 3, 2011
Address: Hudson, MA 01749
Full Time
Job Category:
Nikon Precision Inc. is a leading supplier of semiconductor production and inspection equipment. Our state-of-the-art photolithography equipment is used to image submicron geometries onto various substrates for the manufacture of integrated circuits, LCD panels, and other applications. Our tools help manufacture the heart of most consumer electronics on the market today, including computers, hard drives, non-volatile memory, smartphones, MP3 players, GPS units, and other emerging technical products.

As a market leader, Nikon Precision strives to recruit those individuals who have experience meeting the technical challenges of this industry. Our ideal candidates possess strong individual talents, as well as a commitment to the success of the team.

Job Summary
We have an opening for a Field Service Engineer (FSE) to provide onsite customer service and support. Job responsibilities include equipment installations, upgrades, repairs, and preventative maintenance of complex lithography tools. Our FSEs work with the customer to ensure optimal performance of the Nikon equipment.

The successful FSE pro-actively identifies, troubleshoots, and resolves technical issues at the customer site. They are able to successfully work individually or in a group environment, with assistance of advanced technical staff. FSEs also must effectively communicate and instruct customers in the operation and maintenance of the systems.

Job Responsibilities
•Ensure Nikon equipment is operating at optimal performance levels.
•Intepret schematics, mechanical diagrams, block diagrams, part lists and other technical materials. Apply that knowledge to the installation, maintenance, upgrade and repair of Nikon equipment.
•Proficient in the use of common electronic diagnostic equipment (i.e. oscilloscope, digital voltmeter, etc).
•Assimilate and discern data from diagnostic programs to develop solutions for troubleshooting equipment
•Is the primary customer interface / communication link to answer questions and provide updates. Actively responds to customer requests.
•Provide clear verbal and written communications to insure appropriate action is executed.
•Provide exceptional customer service while working in a clean room environment more than 50% of their time.

•Bachelor’s degree in EE, ME, EET, MET or ElectroMechanical Engineering or equivalent OR
•Associate’s degree in EET or MET plus 4 years related experience in electro-mechanical troubleshooting or equivalent OR
•6 years related Military experience in electro-mechanical troubleshooting or equivalent
•Self-starter demonstrating technical competence of electrical, mechanical and optical systems or subsystems.
•Excellent verbal and written communications skills to work effectively with co-workers, supervisors and customers
•Proficient in Microsoft Office suite
•Japanese language proficiency a plus

Nikon Precision Inc. offers competitive salaries, including the opportunity for overtime such as rotating and/or compressed shift (e.g. alternating 3 days on, 4 days off), on-call pay. Some travel may be required.

We also offer excellent benefits, including a superior medical, dental and vision plan, incentive compensation bonus plan, 401(k) employer contribution, paid vacations and more.

We are an equal opportunity employer.

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