Position Title: Satellite Technician

Direct Supervisor: Branch Office Manager

Goal of Position: Professional Installation and service of Dish Network systems.

***Requires 2 weeks of training before receiving a tech code. A tech code allows the technician to work independently.

Typical Responsibilities (it is impossible for the following to be all-inclusive due to the variety of customer needs):

Your number one goal is to provide top-notch customer service!

-         Examine assigned work orders before they are due for completion (including but not limited to, the types of jobs required and the customers’ information).

-         Contact each customer and confirm the following day appointment and complete a pre-call checklist. In the event that the customer cannot be reached it is necessary to contact the SUI Call Center so proper documentation can be added to the customer account.

-         Gather the necessary equipment to complete assigned work orders. The technician is responsible for the security and condition of the equipment in his/her inventory.

-         Arrive at the first customer’s house by 7:59am and “log-in” by using the IVR.

-         Survey the outside and inside of customer property noting things like trees, the layout of the house, the topography of the area, the line of site with Dish Network’s Satellite, the grounding source, etc.

-         Determine the placement of the dish, entry points and routes of wires from the dish to the receivers and convey the information to the customer. Most jobs will include such tasks as, cable routing, cable preparation to include connectors, possible digging / trenching to bury cables when using pole mounts, potential wall fishing from crawl space or attic, the mounting of a dish mast to a customer’s home, and system troubleshooting.

-         Activate the receivers and check the televisions and receivers for quality of reception and signal strength.

-         Educate customer about the system’s operations, acquire the customer’s signatures on the proper and current documentation and “log-out” of the job.

-         Reconcile equipment used and turn in payroll information weekly.

-         Maintain communication with customers and the branch office throughout the day.

Agreements and policies required for the position: Dispute Resolution Plan Agreement, Responsibility/Wage Deduction Form, Technician Motor Vehicle Financial Responsibility Agreement and Consent, SUI Substance Abuse Policy Acknowledgement and Consent, Systems and Company Equipment Usage Policy Acknowledgement and Consent, Customer Job Cost, Customer Collection Policy Acknowledgement, Check Acceptance Requirements, Safety Policies Agreement

Technology Level: 4 on a 5 scale

Work Environment: Variable: Customer homes, attics, crawl spaces, vehicles, rain, heat, etc.

Physical Requirements: Ability to climb and balance on ladders up to 40 feet in height, ability to crawl under houses if there is a crawl space, ability to enter and walk in attics during extreme hot and cold weather, ability to lift and work with 80 pounds, ability to drive safely, and general ability to stoop, kneel, crouch, and reach overhead.

Education / Skills required: General computer skills.

Ideal behavioral characteristics: Pleasant, respectful, organized, above average communication skills, enthusiastic, professional appearance and voice tone, polite and courteous at all times.

Employment Category: Casual Non-Exempt: Employees who have established an employment relationship with the Company but who are assigned to work on an intermittent, per project, and/or unpredictable basis. 

After 90 days of continuous employment, a benefits package will be sent to your home address via certified mail containing information about the Blue Cross / Blue Shield health & dental insurance, vision & supplemental insurance and the matching 401K program. We also offer paid vacations starting at 6 months of continuous employment. Human Resources can be contacted with any questions. Benefits are subject to change. Satellites Unlimited does offer COBRA for qualifying events and would normally result in termination of coverage. 

Direct contact:  Juanita Taylor at 1 800 610 6060 ext. 169 or Juanita.Taylor@suidish.com