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Job Brief

Jewelry Television will be hosting a socially distanced At-Home Customer Care Sales Representative job fair on Wednesday, August 4th from 11:00am - 1:00pm and 5:00pm - 7:00pm at our 9600 Parkside Drive Knoxville headquarters.

Jewelry Television - Job Fair - 2nd Shift At-Home Customer Care Sales Representative

If you're seeking a full-time position in Knox County, Tennessee, or it's surrounding counties, that will allow you to work from the comfort of your own home, then you're in the right place!

Jewelry Television will be hosting a socially distanced At-Home Customer Care Sales Representative job fair on Wednesday,August 4th from 11:00am- 1:00pm&5:00pm- 7:00pm at our 9600 Parkside Drive Knoxville headquarters. All job fair applicants who wish to attend will are encouraged to directly pre-apply for this position through this online application. All social distancing guidelines will be in place, and all job fair applicants who plan to attend will be required to wear a mask during the interview process.

Date:

Wednesday, August 4th

Job Fair Time:

11:00am - 1:00pm

5:00pm - 7:00pm

Location:

Jewelry Television

9600 Parkside Drive

Knoxville, Tennessee 37922

Training for this position will be held at the 9600 Parkside Drive (Knoxville, TN) campus location and will consist of two weeks of in-person training. High speed internet is a requirement of this position. Must be a resident of Tennessee.

The following full-time At-Home Customer Care Sales Representative shifts are currently available:

2nd Shift - 4:00pm - 12:30am

Full-Time positions are also available for individuals who are interested in working onsite at the Jewelry Television 9600 Parkside Drive campus location in Knoxville, Tennessee.

As a Jewelry Television At-Home Customer Care Sales Representative, your centric focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers. With world-class customer engagement in areas of customer sales assistance and customer support resolution, Jewelry Televisions Customer Care At-Home Sales Agents are continually striving to build strong, long lasting customer relationships by continually enhancing the Jewelry Television customer experience.

Responsibilities:

• Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism
• Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customers and the companys best interest
• Assists customers in purchasing items from a live television show
• Recommends related items to be purchased - up-selling similar items to enhance the customers overall purchase
• Creates new customer accounts and updates existing customer account information
• Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

Requirements:

• Friendly
• Willing to provide outstanding customer service
• Excellent telephone skills
• Proficient computer, data entry, and online navigation skills
• Must have weekend and holiday availability

JTV Perks:

• Bonus incentives for product up-selling
• Weekly pay periods
• At-home working environment
• Outstanding employee benefit program with medical, dental and vision coverage available
• 401(k) matching contributions
• Generous personal/vacation accrual policy
• Great employee discount program through local vendors
• Exceptional employee discount on JTV product
• 24-hour private Fitness Center for all JTV employees and their immediate family (Knoxville Campus)
• On-site Medical Center (Knoxville Campus)
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE! (Knoxville Campus)

Overview:

Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 27-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The companys website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailers Top 500 list for 2015.

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