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Massage Therapist
Disney Parks And Resorts
La Verne, CA
Posted 5 years ago
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Job Type(s)
Full Time
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Job Description
Responsible for providing exceptional Guest Service while providing massages/other related services to Guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved products
Responsibilities :- Provide consistent professional massage treatments in accordance with Tenaya Stone Spa protocols and accepted certification practices
- Ability to effectively perform all spa treatments and services as defined by the position being performed
- Ability to properly apply oils, lotions, and other appropriate products
- Properly care for equipment and use proper amounts of products to be cost effective
- Uphold the standards of sanitation and sterilization as directed by law and the spas policies and procedures
- Perform prep work and properly clean and restock room as required
- Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
- Handle Guests questions and concerns professionally and courteously
- Provide accurate and immediate responses to all requests by Guests ensuring complete Guest satisfaction
- Attend mandatory training to maintain knowledge of current spa policies, procedures and trends
- Must be able to perform all massage treatments offered by Tenaya Stone Spa
- Additional leadership opportunities may be available that would require completion of an additional practical/ assessment
Basic Qualifications :- Must currently hold and maintain state Massage Therapist license (with state of California)
- Previous experience in a spa or hotel environment
- Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods
- Possess complete knowledge of all services and products while educating Guests
- Strong verbal communication skills
- Must have enthusiasm and possess excellent guest service skills
- Receptive to special requests and proactive in anticipating Guests needs
- Knowledgeable about The Disneyland Resort and surrounding area
Preferred Qualifications:- Previous leadership experience in a spa environment
- Basic computer knowledge
Additional Information :SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year- Casual Regular Cast Members must be available to work Friday evenings/Saturday/Sundays and all peak seasons
- Available to work all holidays
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