Headquarters Studio Advisor

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, were providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As a Studio Advisor at Headquarters in Newark, CA., your primary responsibility will be to educate and support customers, vendors, and employees as they embark on their Lucid journey. The role of an HQ Studio Advisor is to build and nurture relationships with our customers, vendors, and employees and is dedicated to ensuring the customer and employee journey is frictionless and personalized.

The Role

• Manage various responsibilities in HQ setting from managing the front desk, to our employee store to hosting executive visits in our Studio.
• Balance the needs of customer acquisition by supporting the Studio floor to delight customers through your in-depth knowledge of our product by understanding their needs.
• Achieve targets and understands the link between sales and customer experience.
• Refine and adjust the engagement approach to improve sales and Studio experiences through feedback and review of customer interactions.
• Ability to customize your approach and relate to an array of people by uncovering their needs and asking the right questions.
• Prioritize and schedule tasks independently, ensuring a balance between the Lucid brand building and Studio success.
• Develop and maintain sales pipeline building.
• Coordinate and facilitate customer test drives.

Responsibilities

• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all company objectives.
• Take ownership and responsibility for Studio assets, including high-value Lucid test drive vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Excellent organizational skills and ability to prioritize effectively.
• Available to work weekends, evenings, nights, and holidays as needed.
• Ability to maintain a current Driver's license and obtain a DMV Salesperson License.
• Available to travel for on-boarding and training.
• Proficient in English with a secondary language skill set is a plus.
• Advanced skills in Microsoft Office products, CRM tools, and retail business systems.

Qualifications

• 3+ years of related professional experience.
• Experience within retail, luxury, or hospitality is strongly preferred.
• Bachelor's degree or equivalent work experience.
• Experience with Customer Relationship Management (Salesforce) tools and a strong understanding of its contribution to the success.
• Responsible and ambitious quick learner with a penchant for active listening and delivery of tailored, clear, and relevant information.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Possesses excellent presentation skills and comprehensive knowledge of Lucid to present new hire training programs.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.

At Lucid, we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United StatesAt Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer's guidelines on their first day of employment.Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.